If a customer has a question regarding an item, they must email firstname.lastname@example.org with any questions before purchasing an item.
If a customer would like to submit a return request they have 14 days to apply for a return authorisation. If no application is made, the donation of sale will be submitted after 14 days.
Once a return agreement has been made, the return postage costs will be covered by the customer. Details of where to send the item will be given. Upon receipt of the item, in the same condition as it was sent, WornByUs.com will refund the customer in the manner the payment was made.
In keeping with standards on WornByUs.com, the item must be returned unworn, unused, and not damaged in any way (apart from any damage specified within the initial item description). If it is suspected that a customer has used or worn an item, then we reserve the right to refuse a refund request and return the item to the customer.
Items for return must be sent by recorded delivery, or the equivalent in your country, and records should be kept of the shipping/postage date, and tracking followed.